Shipping & Delivery
We ship to locations within Japan and across the globe. For domestic shipments, we use Yamato Transport, and for international shipments, we use services such as EMS (Express Mail Service).
■ Shipping Fees & Estimated Delivery Times
【Domestic Shipping (Japan)】
| Order Total | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| 5,500 JPY (tax incl.) or more | Free | Approx. 10 days |
| Less than 5,500 JPY (tax incl.) | Flat rate 880 JPY | Approx. 10 days |
【International Shipping】
*International shipping is not eligible for free shipping. We primarily use services such as EMS (Express Mail Service).
| Destination Country/Region | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Taiwan, Hong Kong, South Korea | Flat rate 2,500 JPY | Approx. 10–14 days |
| Singapore, Malaysia | Flat rate 2,500 JPY | Approx. 10–14 days |
*For deliveries to countries/regions not listed above, please check the shipping costs calculated automatically during the checkout process.
■ Shipping Schedule
- Order Cut-off Time: Orders must be confirmed (payment completed) by 12:00 PM on weekdays.
- Shipping Days: Monday to Friday (We are closed for shipping on Saturdays, Sundays, national holidays, and year-end/New Year holidays.)
- Processing Time: Orders are typically shipped within 5 business days after confirmation.
【Regarding Delivery Time Estimates】
The "Estimated Delivery Time" after shipment includes Saturdays, Sundays, and holidays.
*Please note that delivery may be delayed due to inclement weather, traffic conditions, or customs processing. For made-to-order or custom items, please check the lead time on the respective product page.
The "Estimated Delivery Time" after shipment includes Saturdays, Sundays, and holidays.
*Please note that delivery may be delayed due to inclement weather, traffic conditions, or customs processing. For made-to-order or custom items, please check the lead time on the respective product page.
■ Important Notice Regarding International Customs & Duties
When shipping internationally, customs duties, import taxes, and clearance fees may be imposed by the destination country or region.
- Responsibility: Any incurred duties or taxes are the responsibility of the recipient (the customer). These are not included in our sales prices or shipping fees.
- Payment Method: You will be billed directly by the courier (e.g., local postal service) or customs office upon delivery; please follow their instructions for payment.
- Duty Amounts: These vary depending on the destination country, tax regulations, and order value. For details, please contact your local customs office directly.
■ Shipping Issues (Damages/Loss)
In the unlikely event that your item arrives damaged or there is a shipping issue reflected in the tracking, please contact us promptly.
- Contact Email: ec.grano001@gmail.com
- Request for Cooperation: Providing photos of the outer box/packaging condition and the damaged product will help us process insurance and compensation claims much more efficiently.