To ensure our customers can shop with confidence, we have established the following return and exchange policy.

■ Returns and Exchanges

You may request a return or exchange within 14 days of receiving your order.
Please note the following conditions for accepting returns:

• Items must be unopened, unused, and in the same condition as received
• Tags and labels must remain attached as they were at the time of purchase
• Original packaging and boxes must be included
• Proof of purchase, such as your receipt or order confirmation, must be provided

【How to Return an Item】
If you wish to return an item, you must contact us in advance at ec.grano001@gmail.com. Please note that we cannot accept returns sent to us without prior notification.

If you have any other questions regarding the return process, please feel free to contact us at any time at ec.grano001@gmail.com.

■ Damaged or Defective Items

Please inspect your items immediately upon arrival. If you receive a defective or damaged product, or if you receive the wrong item, please notify us promptly. We will review the details and respond as quickly as possible.

■ Items Not Eligible for Return/Exchange

Due to the nature of the products, the following items cannot be returned or refunded:

• Customized products, such as made-to-order or personalized items
• Perishable goods, including food, fresh flowers, and plants
• Daily necessities such as beauty and hygiene products
• Hazardous materials, flammable liquids, or gases

※If you are unsure whether a specific item is eligible for return, please feel free to contact us before making your purchase.

■ Note Regarding Shipments within the European Union (EU)

Notwithstanding the above, if the delivery address is within the European Union, you have the right to cancel your order within 14 days for any reason (cooling-off period). However, this is subject to the condition that the items are unopened, unused, have all tags attached, and include the original packaging and proof of purchase.

■ Refund Process

Once we receive your returned item, we will inspect its condition and notify you via email regarding the approval of your refund.

• If the refund is approved, it will be automatically processed to your original payment method within 10 business days.
• ※Depending on your credit card company or bank, it may take additional time for the refund to be reflected in your account or statement.

If you have not received your refund after more than 16 business days since our refund approval notification, please contact us at ec.grano001@gmail.com.